Netapp Service Level Manager ServiceNow Integration Solution

Version : 1.0.1 1.0.0
This pack is Community-generated .
						ServiceNow is a cloud-based platform that allows companies to automate many business processes in the cloud. ServiceNow includes areas such as IT (ITSM - IT Service Management and IT Business Management), HR, Finance, Security, and Customer Management in addition to allowing customers to create their own custom applications. One of ServiceNow”™s greatest strengths is how quickly and easily you can extend its functionality. You can extend functionality through very simple configurations, workflows and, if desired, JavaScript, all of which can be applied to either client side functionality (at the browser) or backend functionality (business logic in the server side). ServiceNow replaces unstructured work patterns with intelligent workflows, allowing you to improve service levels, energize employees, and accelerate your enterprise to “Work at Light” speed.

This is a proof of concept (POC) that shows the feasibility of integrating ServiceNow with NetApp Service Level Manager (NSLM), and has been written and tested against NetApp Service Level Manager 1.0. This POC provides ServiceNow workflows for mapped LUN creation using the REST APIs employed by NSLM. You can use this POC as a reference when developing storage management solutions as you use simplified NSLM REST APIs to develop workflows in ServiceNow.

For further details, unzip the package and refer to the README file.
						
Whats changed
Additional features:
Ӣ Two new ServiceNow roles added to integrate with LDAP
Ӣ New workflow to onboard LDAP user group for role based access control to NSLM
Ӣ NSLM Dashboard to show all the NSLM LUNs provisioned through ServiceNow

Pre-requisites

  • NSLM/API-S Version: NSLM 1.0RC4
  • Software Version Minimum: ONTAP9.2, Maximum: N/A
Version History
Version:1.0.1
Released on:23rd Feb,2018
 
Version:1.0.0
Released on:8th Dec,2017
 
Author
NetApp
 
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