OCI Description
ServiceNow Integration - SNOWI
The objective of this integration is to supplement the ServiceNow (SNOW) Incident and Change Management modules with data from OnCommand Insight (OCI). It provides an efficient and streamlined process using best practices that integrates data between the products. The main functions of this integration are:
* To synchronize the OCI URL for OCI Hosts and Virtual Machines into SNOW Servers
* To create and synchronize OCI Storage level information (including the OCI URL) into SNOW Storage Servers
* To create Relationships from Host / Virtual Machine to Storage into SNOW (Servers to Storage Servers)
OCI Type
Scripts
Whats changed
* Support for ServiceNow version London
* Support for Python v3.7
* Support for OAuth
• Many minor bug fixes and runtime improvements
• Greatly improved log messages
• Improved update logic: Script does not need to be ran twice initially
Pre-requisites
Support Alerts